Privacy Policy

1. Introduction
The protection of your personal data is a priority for TLML SA.
This Privacy Policy describes how we collect, use, and protect your data when you use our website www.tlml.ch.

By accessing our site or using our services, you agree to the practices described below.

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2. Data Collection
TLML SA may collect several types of personal data:

Identity data: name, first name, email address, phone number, postal address when creating an account or placing an order.
Location data: with your consent, we may collect location information to improve our services or provide personalized offers.
Technical data: IP address, device type, browser used, pages visited, duration of visit (via Google Analytics).
Marketing data: communication preferences, newsletter subscriptions (Mailchimp).
This data is collected directly from you or automatically during your browsing on the site.

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3. Use of Data
The data collected is used to:

Provide, manage, and improve our online sales services;
Manage orders, payments, and deliveries;
Personalize the user experience;
Communicate with you (customer service, offers, newsletters);
Analyze website traffic through Google Analytics to optimize content and performance.
We only collect the data necessary for these purposes.

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4. Data Sharing
TLML SA does not sell your personal data to third parties.
However, data may be shared with:

Our service providers (hosting, analytics, emailing) such as Infomaniak, Google Analytics, and Mailchimp;
Swiss or European authorities if required by law.
These providers are contractually bound to respect the confidentiality and security of your data.

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5. Data Security
We apply technical and organizational security measures to protect your data against unauthorized access, loss, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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6. Data Retention
Data is kept for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Data linked to a customer account is deleted once the account is closed, unless otherwise required by law.

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7. Your Rights
In accordance with the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR), you have the following rights:

Access: request a copy of the personal data we hold about you;
Correction: request correction of inaccurate or incomplete information;
Deletion: request the deletion of your personal data;
Objection: object to the processing of your data for marketing purposes;
Portability: receive your data in a structured, commonly used, and machine-readable format.
To exercise these rights, you can contact us at:
info@tlml.ch
+41 24 494 16 35

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8. Cookies
The website www.tlml.ch uses cookies to:

Ensure its proper functioning;
Analyze traffic and performance (via Google Analytics);
Personalize content and advertisements.
You can configure your browser to refuse or delete cookies, although this may affect certain features of the site.

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9. Changes to the Privacy Policy
TLML SA reserves the right to modify this policy at any time.
Changes will be published on this page with an updated effective date.
We encourage you to review this page regularly to stay informed.

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10. Contact
TLML SA
Belvédère 8, 1854 Leysin, Switzerland
info@tlml.ch
+41 24 494 16 35